1111bet Privacy Policy
Your personal information is very important to us. This policy explains in detail what information we collect, how it is used, and what steps we take to keep your data safe.
This Privacy Policy ("Policy") applies to all members who use the 1111bet platform. When you register, log in, or use any service on 1111bet, you are considered to have accepted the terms of this Policy.
Read our Terms and Conditions alongside this Privacy Policy — together, the two documents give you the full picture of the relationship between you and us.
What Information We Collect
1111bet collects various types of personal information to run its services properly. This information may be provided directly by you, or collected automatically from your device and browser.
1.1 Information You Provide Directly
Information you give us during registration and account management:
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details (for identity verification)
- Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account number
1.2 Automatically Collected Information
When you use the platform, our system collects the following information:
- Device type, operating system, and browser information
- IP address and approximate location
- Time spent on the website, pages viewed, and links clicked
- Cookie and local storage data
- Betting history and gaming activity
1.3 Information Received from Third Parties
For identity verification or fraud prevention, we may sometimes obtain information from third-party verification services. In such cases, applicable data protection regulations are always followed.
Purpose of Data Use
1111bet uses collected information only for specific and lawful purposes. The main uses are listed below:
| Purpose | Description |
|---|---|
| Account Management | For registration, login, password recovery, and profile updates. |
| Financial Transaction Processing | For the secure processing of deposits and withdrawals, and to prevent fraud. |
| Identity Verification | To confirm account ownership and prevent misuse. |
| Customer Support | To respond to your complaints or questions quickly and accurately. |
| Platform Improvement | To analyse user behaviour and improve service quality. |
| Responsible Gaming | To detect unusual gaming behaviour and provide relevant support. |
| Marketing Communications | To send you messages about offers and promotions, with your consent. |
Your information is never sold to advertisers or unrelated third parties.
Data Storage and Security
1111bet uses industry-standard technical and administrative measures to ensure the security of your information.
3.1 Encryption and Security
Our entire platform is protected with SSL/TLS encryption. Your information travels through encrypted channels during transactions and logins. Sensitive data — such as passwords and financial information — is stored using strong hashing algorithms so that no one can read it directly.
3.2 Retention Period
Your information is kept for as long as your account is active or as needed to provide the service. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with relevant regulations.
3.3 Staff Access
Only authorised staff may access your information, and only when required to perform their duties. All staff are trained on data privacy and are bound by non-disclosure agreements.
Cookies and Tracking Technologies
1111bet uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.
4.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these will prevent the site from working properly.
- Performance Cookies: Help improve service quality by analysing page load times and errors.
- Functionality Cookies: Save your language preferences and personalised settings.
- Marketing Cookies: Used to show you relevant ads and offers, with your consent.
4.2 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.
Data Disclosure and Sharing
1111bet never sells your personal information to third parties. However, information may be shared in certain specific situations:
5.1 Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank-related services), identity verification, and technical services. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.
5.2 Legal Obligations
Information may be disclosed to the relevant authorities if required to comply with a court order, direction from an investigative body, or applicable law. In such cases, information is provided only within the limits permitted by law.
5.3 Fraud and Misuse Prevention
Information may be shared with relevant bodies where necessary to detect and prevent money laundering, fraud, or misuse of the platform.
5.4 Business Changes
If a major change occurs to the business structure — such as a merger or acquisition — your information may be transferred to the relevant party. In that case, the terms of this Privacy Policy will remain in effect.
Your Rights and Controls
As a member of 1111bet, you have several rights over your own information:
6.1 Right to Access Information
You may request to view the information stored in your account at any time. This request can be made through our customer support team.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, contact the support team to have it corrected. Identity verification may be required before some information can be changed.
6.3 Right to Delete Information
After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
6.4 Right to Stop Marketing Communications
You may request to stop receiving promotional emails or messages at any time — through your account settings or via the support team. Transaction and security-related messages may still be sent.
6.5 Request for Account Restrictions
As part of responsible gaming, you can use features such as self-exclusion or deposit limits as described on our Responsible Gaming page. Visit that page for more information.
Protection of Minors' Information
1111bet is for persons aged 21 and above only — 21+. We do not knowingly collect any information from minors. If we find evidence that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.
If a parent or guardian suspects that their child has registered on our platform, please contact our support team without delay.
International Data Transfers
1111bet may use servers and services in various locations around the world. As a result, your information may be processed or stored in another country. In such cases, the data protection laws of the relevant country and international standards are followed.
When sharing information with third parties, it is ensured by agreement that they maintain the same level of security.
Policy Changes and Updates
1111bet reserves the right to revise this Privacy Policy as needed. If any significant changes are made:
- The update date at the top of this page will change.
- A summary of the changes will be sent to your registered email address.
- A notice will be displayed on the website.
Continuing to use the platform after a revised policy is published means you have accepted the terms of the new policy. If you do not agree to the new policy, please close your account and contact the support team.
Visit our FAQ page for answers to general questions about our services — it covers common questions about accounts, payments, and gaming.
Contact Us and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We are always ready to assist in both Bengali and English.
Live chat support is available 7 days a week, 24 hours a day. You can start a chat from any page on the site.
Contact us by email for privacy-related matters: [email protected]
Before contacting us, please visit our About Us page — it contains detailed information about 1111bet, our goals, and the scope of our services.
Your Information Is a Trust We Hold
1111bet always treats the protection of your personal information as its highest priority. If you have any questions, our support team is always here for you.